7.2 MS Teams Presence Synchronisation
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Welcome!
This manual helps you to optimize the usage of Chess Cloud PBX, the cloud telephone system by Chess.
We hope you enjoy working with Chess Cloud PBX!
Subject to alterations
Version 6 / 03/2026 (EN)
Please find the latest release notes here.
| Type | Icon/Character | Description |
| NOTE
CAUTION
WARNING |  | NOTE: Information that is useful but not critical to the reader.
CAUTION: Tells the reader to proceed with caution.
WARNING: Stronger than CAUTION; means "don't do this" or that this step could be irreversible, e.g., result in permanent data loss. |
| TIP |
| Useful tips that provide additional information. |
| Procedure | 1. 2. 3. | Procedures are numbered steps to perform an action, where the order of the steps is relevant. |
| Result of procedure/action | ⇒ | Indicates the result of an action//procedure. |
| Lists | • • | Used for listings and items where the order of steps is irrelevant. |
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You can download the Desktop App for Windows and macOS via the download page.
Once the download is complete, run the installer.
The app will be installed and opened automatically.
Download and Install for Microsoft Windows
Open the download page.
Download the preferred desktop app of the list.
⇒ The installer comes in a ZIP file.Open the ZIP file and run the embedded installer.
⇒ The app can be found on your desktop once the installation has been completed.
Download and Install for macOS
Open the download page.
Download the preferred desktop app of the list.
⇒ The installer comes in a ZIP file.Open the ZIP file and extract the DMG file.
Move the DMG file to your application folder.
For the installation of the Desktop App please open the Setup.exe file.
After your account has been created, you will receive an email with a request to define a password. Please define it and use it to log in.
You can enable Cloudya Desktop app to auto start on system startup.
To enable it for Mac OS:
1. Start Cloudya Desktop app.
2. Right-click on the Cloudya Desktop App icon in the dock.
3. Select Options > Open at Login.
To enable it for Windows:
Follow the steps described at https://support.microsoft.com/en-us/windows/add-an-app-to-run-automatically-at-startup-in-windows-10-150da165-dcd9-7230-517b-cf3c295d89dd.
Login
In order to use the app proceed as follows:
- Open start.chesscloudpbx.com
- Enter your username (this is your e-mail address) and password.
- Click on login.
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Upon your first login, you'll be prompted to grant permission to the app to access your microphone and camera.
Once you are logged in, you will see the start screen of the app.
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App overview
The app is divided into 5 major sections:
App menu in the top left corner
Search bar on the top
Telephone menu on the left side
Favourite list (your BLF keys)*
Telephone / Dial field
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*The favourite list is a list of the BLF keys from your device. In case you did not set any BLF keys or the user is new, this field will remain empty.
App menu
Now more on each section:
Here you will find the following features:
log in and log off from the app
select the device you would like to call with
add devices you would like to call with (C2D target)
switch between your devices
You can make calls via the app, via your extension i.e. the device connected to your extension (e.g. desktop telephone) or another target e.g. your mobile phone. This feature is called Click to Dial (C2D). You select the target via which you want to make calls and all your calls will be made via this target.
When the app menu is closed, you can see your name and the device you are calling with in left top corner.
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Per default, the app is set as your primary device - the target you will call with. This means, once you have an incoming call, your app will ring. In case you want to change this, select a different device.
- If you would like to add a new external number you would like to call with, click on your name in the upper left corner.
You will be taken to the App menu.
- Click on the + sign in the "Call with" section.
An input field opens up. Here you can now enter your new external number, e.g. a hotel room telephone from the hotel room you are currently staying in.
- Enter a name and telephone number for the external number.
- Click on Save.
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The City Hotel number appears now in the list of devices you can make calls with.
- To make a call via the hotel room number, click on the City Hotel entry.
The hotel room telephone is now selected as your device to make calls.
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Search bar
Search the pbx and your private phone book. Search results are clustered.
Next to the search bar you will find some shortcuts of the following features of the app:
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 | Call pull feature (also known as Orbit) - pull your running call into the App and continue your call via the App. (star code *8) |
 | DND - feature |
 | Sound mode - Switch the ringtone on or off. In case your ringtone is off, incoming calls will be signalised visually only |
 | Audio output - Select an audio output (e.g. a connected headset) for calls and ringtones |
Individual icons may not be visible for you in case you did not configure the actual setting.
Telephone menu
Here you will find the following features:
Telephone
Find more information on how to make calls in the chapter Telephone - how to make calls.
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History
Here you will find received, made and missed calls as well as voicemails.
Double click on entry to see more details or to delete the entry.
Listen to your received voicemails directly in the history tab (visual voicemail).
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Contacts
Here you will find all your contacts in alphabetic order.
-In order to call a telephone number from the list, click on the entry and click then on the number.
For more options, make a right-click on the number.
You can filter your contacts into global and private contacts. You can edit entries and add new ones.
- To do this, click on the corresponding feature icon that appear in the search bar as soon as you switch to the Contacts area.
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Settings
Here you will find all app parameters, e.g. the following features:
User settings
Call forwarding
Queues
Function keys
Fax
Download
Info
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Please note that fax settings from Ncontrol are not synchronised with the web app.
Favourite list
The favourite list is a list of function keys e.g. speed dials or busy lamp fields set on your extension.
For example, you can save telephone numbers that you call most frequently to your favourite list.
- Click on Edit favourite list.
- Then click on the plus button and enter the telephone number and the name.
- Save the entry.
The entry now appears in the favourite list.
In case there are already function keys set for your extension (e.g.to your desktop phone), they will appear here in your favourite list.
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This is your virtual BLF list.
See who is talking
Drag & drop the number directly from the favourite list to initiate the call
Telephone / dial field
Dial here the telephone number you wish to call
Use the DTMF field to enter the telephone number you wish to call or to enter conference room PINs
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Data processing of private phone book entries
In the event of private use of the phone system, the employees are to be informed in an appropriate manner about the data processing of private phone book entries or the individual assignment of favourites / function keys. In various application scenarios, this personal information can be processed within the telephone system use/administration, during technical and operational operation, including troubleshooting or holiday substitution and substitution in case of illness, during the optimisation and during law enforcement scenarios. A distinction between business and private information cannot be made technically, or only to a limited extent.
Make a call
There are several possibilities to initiate a call:
double click on the number you want to call or
drag & drop the number to the area on the right or
use the dial pad to enter the telephone number or search the directory via the search field
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Please be aware that not all number formats will work as intended. Therefore we always recommend the international standard, e.g.: +49 152 2881738 or +44 163 2960201
If one of your contacts uses the national number format (e.g.: 0171 39200 12) it will work as long as you stay in the same national telephone network as the target. But if you would try a call from aboard, it will connect to the national telephone network of your current location.
Call status
Your call status is visible at the top of the screen. When in a call, conference or meeting, the green banner shows the corresponding name or number and the duration of the call.
When the call is on hold, the banner at the top is yellow.
Incoming call
In case of an incoming call, a pop up with caller's information as phone number or extension and name will appear.
- Accept or decline the call.
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Browser notifications for incoming calls
You will be notified on incoming calls when the browser window is minimised or you are currently on another tab.
Hold
You can put a call on hold by clicking on the hold button 
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In case of a second incoming call, a pop up with caller's information will appear. A second indication will appear in the telephone field.
- Take the second call and put the first call on hold automatically.
Or you can deflect the call to your voicemail.
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You can also put both calls on hold at the same time.
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Your call status is visible at the top of the screen. If all calls are on hold, a yellow line indicating your status will appear.
Call swap
Call swap is a change between two active calls.
- Click on the telephone number and swap the calls.
You will see the active call in the green bar on the very top of the app and in the telephone field, tagged as "In call".
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Starting a three-way conference
While you have an active call and one call on hold, you can add both calls to a three-way conference.
Drag the call on hold per drag&drop towards the active call.
⇒When you start to drag the call on hold, the icon for the three-way conference appears.Drop the call on the Conference icon.
⇒ The three-way conference will start.
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Settings
Here you will find all app parameters.
The settings are clustered into seven sections:
User
Call forwarding
Queues
Function keys
Fax
Download
Info
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User
Here you can see your profile
Change your password
Select your primary device - for more details see chapter Overview - App menu
Select your app language
Set options like call waiting indication, intercom, parallel ringing
Set ringtones
Set voicemail settings
Add linked extensions
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In the Voicemail tab, you can
Activate/deactivate the option Send voicemails via e-mail
Activate/deactivate the option Delete voicemails once e-mailed
Change your voicemail PIN
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Call forwarding
Set call forwarding parameters.
For more details, see the chapter Call forwarding.
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Queues
Currently not available.
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Queue profiles
A queue profile is a list of inbound queues that you can log in and out from with just one click.
Once your admin has created queue profiles that your extension has access to, you can see them in the top bar of your application. You can now easily log in and out of queue profiles containing multiple queues instead of logging in or out of each queue individually.
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Function keys
Set your functions keys.
Your function keys will also be shown as contacts in your favourite list.
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In the event of private use of the telephone system, the employees are to be informed in an appropriate manner about the data processing of private telephone book entries or the individual assignment of favourites / function keys. In various application scenarios, this personal information can be processed within the telephone system use/administration, during technical and operational operation, including troubleshooting or holiday substitution and substitution in case of illness, during the optimisation and during law enforcement. A distinction between business and private information cannot be made technically, or only to a limited extent.
Fax
In case you have a fax extension, you can connect it to your app in order to send and receive faxes.
You will need your fax login and PIN to connect your extension.
- Go to Settings - Fax - Add fax.
Once your fax extension is successfully connected, the feature fax will appear in the menu. Here you will find your fax history and can send faxes.
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Adding a fax
Click on Add fax or the + button.
⇒A new window appears.Enter your fax login and PIN.
Click on Save.
⇒The fax is added to your list.
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Sending a fax
Once the fax extension has been added, the fax feature will appear in the menu on the left.
In this section, you can:
See your fax history
Send faxes
To send a fax:
Select an eFax name from the drop-down menu, if you have more than one fax extension added.
Enter a number you want to send the fax to.
Tick Send with cover sheet if you want to attach a cover sheet to your fax.
Drag&drop a PDF file you want to send.
⇒The preview will show your file.Click on Send.
⇒Adding fax to queue is displayed in the snack bar at the bottom of the screen. The fax has been sent.
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Adding a fax cover sheet
To add a fax cover sheet:
Click on the + button next to the Add cover sheet.
Enter the name, sibject and the message of your fax. The preview of your fax is shown on the right. Please note that the date and sender are added automatically.
Click on Save.
⇒The cover sheet has been added to your list.
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Please note that it is not possible to send encrypted PDF files or PDF files with editable fields as a fax via the desktop app.
PDF is password-protected
If a PDF file is password-protected:
1. Open the PDF file in Acrobat Reader.
2. Go to File > Properties > Security.
3. Check under Document Security whether the PDF is password-protected.
Page Extraction is not allowed
If page extraction is not allowed:
1. Open the PDF file in Acrobat Reader.
2. Go to File > Properties > Security.
3. Check Page Extraction
→ If it says Not Allowed, the setting was set automatically when the PDF file was created.
4. Generate the PDF file again, if necessary.
PDF files with editable fields
If a PDF file has editable fields:
Print the file as a PDF file.
→ You will receive a PDF file that cannot be edited.
→ You can send the file now.
Download
Here you will find the current version of the Desktop Apps for Windows and macOS for download.
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Info
Here you will find more information on the app.
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Each user has an automatically set call forwarding profile - the default profile.
It is active per default.
- You can create your personalised profiles for certain scenarios as e.g. "Vacation" and set the target phone number to which the call can be forwarded to.
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Up to 10 call forwarding profiles are available per extension.
The user can create up to 9 additional call forwarding profiles.
Create a profile
- Click on the + button under the profile tab.
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- Define a title and the profile number for your profile. You can also define a colour for your profile.
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Edit profile
You have created a profile "Vacation". To define exactly what this profile should do, you can either activate one of the call forwarding conditions
Always
Busy
No answer
Not registered
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To use a call forwarding profile, you need to select it. Otherwise, the default profile or another profile you have previously selected will be active.
Editing a profile
You have created a profile "Vacation". To define exactly what this profile should do, you can either activate one of the call forwarding conditions
Always
Busy
No answer
Not registered
or you can set a rule and use source-based call forwarding (for more information, see Source-based call forwarding).
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Activate profile
- In order to activate a profile, click on the blue dot next to the profile name.
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If you want to use this profile, you need to activate it. Otherwise, the basic profile or another profile you have chosen, will be active!
Call forwarding conditions
There are four call forwarding conditions. In order to use them, you need to define a destination to which the call should be forwarded to.
- Define the call forwarding destination via the dropdown.
What do the call forwarding conditions mean:
Always
The call will always be forwarded. The caller will then be forwarded directly to the defined destination.
Busy
Your extension is busy. Where should the call be forwarded to?
The caller receives a busy signal and will then be forwarded to the defined destination.
No answer
You are not answering the incoming call within a defined time limit. The time limit can be set to 5, 10, 15 or 20 seconds by clicking on the number dropdown.
- Click on the number in the Dropdown.
The caller receives a waiting signal and will then be forwarded to the defined destination.
Not registered
Your device is not registered on pbx (e.g. broken cable etc.). All incoming calls will be forwarded to a defined destination.
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Duplicate profile
In case you wish to create a similar profile but one that would still differ from an existing profile, you can duplicate a profile.
and enter a new profile title, choose a profile number and .
- Click on the duplicate button
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- Enter a new profile title and choose a profile number.
- Define the rules and conditions.
- Save the new profile.
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Star codes (DTMF)
The star code for the activation of call forwarding profiles is *10 (followed by the profile number of the call forwarding profile. Find the profile number on the administration portal).
- e.g. to activate profile number 3, please dial *103.
By using star codes you can also activate dedicated call forwarding rules like *11NUMBER. If you do so, this rule will always be set for the default profile independently from which profile is active right now.
However, you will automatically activate the default profile, if you switch on a call forwarding rule via the star code.
- e.g.:
You have 3 profiles.
The active profile is profile #2
Dial *110049892343123
The rule ”always forward calls to 0049892343123“ will be set and the default profile will be activated.
Before you can join a conference, you need to subscribe to this conference.
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Please note that the Conference tab is not visible in the menu on the left by default, unless you have subscribed to a conference.
In order to subscribe to a conference, you need to know the conference name or extension number and the conference PIN.
This information is to be found in your conference invitation.
Subscribe to a conference
- Enter the conference name or extension in the search bar.
You will see results in the active search, grouped by type and in alphabetic order.
Here is this example we are looking the "Audio Conference" with the extension number 388.
The conference room was found and needs now to be subscribed to.
- Click on the entry conference.
- Enter the conference PIN number.
- Click on subscribe.
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Once you are subscribed, you will see conference as a new tab in the menu of the app and you will see the conference you have subscribed to in the conference list.
For more information on the conference, click on the entry. A pop up will open.
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Conference features
- To see the participants of your conference and to access conference features as mute / unmute etc., slide over the conference name.
- Click on the conference icon and go to the conference info.
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The conference info looks as follows. Depending on in what way you participate in a conference, as a participant or presenter, you have different control possibilities over the conference.
In general, the following features are available in a conference:
mute or unmute participants
exclude a participant from the conference
invite participants
make the conference public or private
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Conference features
In a conference, a host and participants can:
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 | Add participant | | Add participant |
 | Raise hand | | Raise hand |
 | Mute | | Mute |
 | Mute all | | |
 | Lock conference | ||
 | Lower all hands | ||
 | Put conference on hold | | Put conference on hold |
 | End conference | | End conference |
CRM Connect allows for the integration of various customer relationship management tools into Cloudya and the use of the telephony directly in your integrated CRM systems.
This interconnected solution allows you to save time and work more efficiently.
Here are some of the supported features:
Direct address book search in the integrated CRM
Caller details preview
Click to dial out of web browsers and integrated applications
Please note that the CRM Connect integration is currently available for the Desktop App and on Windows systems only. For more details on compatibility, refer to this overview.
Installation
1. Download the latest Chess Cloud PBX CRM Connect desktop app here.
2. Under your downloaded files open the Chess Cloud PBX installer.
Chess Cloud PBX and CRM Connect will be installed automatically. Once installation is complete, the Chess Cloud PBX Desktop app will open.
3. Log in to the Desktop app and open Settings.
After about a minute, CRM Connect will appear as a new tab under Settings.
4. Click on CRM Connect to start configuring your CRM integration.
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CRM Connect Integration
1. Click on Open CRM Connect Configuration.
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A new window will open in the task bar.
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2. Click on the Integrations tab.
3. Click on (Add new) under the Integrations tab.
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Note that the number of applications displayed in the drop-down list varies according to your licence model.
4. Click on the Integrations drop-down menu.
5. Select the CRM application you want to integrate.
6. Click on Add.
A configuration page will open.
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7. Enter the remaining settings according to the page dialogue.
8. Click on Save to complete the integration.
Click on Cancel to cancel the configuration of a new integration.
Click on Delete to remove a previously configured integration.
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Installation Mac
1. Download the latest Cloudya CRM Connect App for Mac: https://www.nfon.com/en/service/downloads
2. Open the file and follow the installation wizard.
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3. The installation wizard requires the repeated entry of the password.
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4. After successful installation, the installation wizard can be closed.
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CRM Connect Integration Mac
1. After Cloudya has been started, the Integration application also starts.
2. Further CRM systems can be added in the configuration under Integrations.
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Please note that the number of applications displayed in the drop-down list varies depending on your licence model.
7. A help menu is available for each CRM integration
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For each CRM system listed, a detailed step-by-step guide is available via the Help button.
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Operation examples
Dialling
CRM Connect offers you various outbound calling methods.
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Note that not all applications support all of the dialling methods described below.
Focus dialling
This dialling methods displays a dial icon for a field containing a phone number.
The field must be selected first or be in "focus" for the dial icon to appear.
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Clipboard dialling
Clipboard dialling enables quick dialling by selecting and copying telephone numbers.
A dial pop-up prompt automatically appears when the number is copied to the Windows clipboard, either by keyboard or by mouse clicks – simply click the phone icon to make the call.
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ScreenRead dialling
ScreenRead dialling allows any telephone number visible in Windows applications, documents, email signatures or images containing phone numbers to be dialled.
– Position the mouse cursor over the number to dial and hold CTRL+SHIFT to activate the "capture" box.
The "capture" box will automatically convert anything that appears to be a telephone number into a click-to-dial button.
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Not every image may be readable due to certain conditions, e.g. digits should be horizontal and must fit within the capture box. Additionally, not every number format will be transformed into a correct telephone numer. Please consult the table below for excamples on detectable number formats:
Web Dialling Configuration
Browser Extension
Web dialling enables you to make outbound calls directly from a web browser.
1. Select a web browser extension to install.
2. Configure dialling directly from a web page for Edge, Opera, Chrome or Firefox.
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TAPI Driver
Enable TAPI-compatible application to assist with dialling:
– Enable TAPI driver (dial only), "CallTo" protocol handler, or TAPI request handler.
TAPI driver ( dial only): This option is more commonly used than TAPI request handler, as is the case with CRMs such as Goldmin, ACT! and other desktop-based platforms. This selection is for CRM systems that support TAPI drivers via the phone and modem options on the PC. In compatible CRM systems, such as Goldmine, the UC TAPI driver can be selected from the application to initiate an outgoing call from the CRM system via CRM Connect.
CallTo protocol handler: By enabling this option, CRM Connect automatically recognises the CallTo protocol that is formatted accordingly (e.g. CallTo:[0123456789]) to initiate acall via CRM Connect.
TAPI request handler: This is used far less frequently than the TAPI driver. This feature supports CRMs that make a request to "ialer.exe. There is no configuration within the CRM, but CRM Connect creates a registry setting in dialer.exe to use CRM Connect for outbound calls.
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Refer to the manual of the CRM manufacturer of your TAPI-enabled application to configure dialling.
General settings
Under the Advanced tab, you will find the following:
application-specific version details
language settings for the CRM Connect menu
customer feedback option which, once selected, will enable communication of anonymous data to help improve the product
application logs that contain details about the software configuration
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Depending on the initial setup, not all user information will be displayed.
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Presence information
Presence information is currently reflecting the line state.
Line state is the telephony state of your phone and shows whether the phone is
offline (telephony line is not connected),
idle (phone is online but you are not in a call),
ringing,
in use (you are in a call).
The 4 states are telephony states.
Here are the Presence icons visible in the apps that reflect the line state and your availability:
 | Available: The user is logged and is idle |
 | Line in use: The user is currently in a call |
 | Idle line state: The user is currently not logged into an application, however the line is idle since e.g. a user has a deskphone or a mobile app installed |
 | Do not disturb: The user does not want to be disturbed. No notifications will be displayed and all incoming calls' destination will depend on the settings in the call forwarding profile. This icon appears when Global DND is activated - see below |
 | Offline: The user is currently offline and not reachable |
Do Not Disturb
There are two Do Not Disturb options available:
Device DND: The user does not want to receive calls on the device currently being used. The calls will be automatically rejected on the device where device DND is activated.
Please note that this is only applicable for users with the mobility option.Global DND: The user does not want to be disturbed. No notifications will be displayed and all incoming calls will be automatically rejected on all devices. Global DND will be visible to all users within the organisation.
Note
When activating Global DND, the call's destination will depend on the settings in the call forwarding profile.
Presence sync makes it possible to synchronise the presence status between MS Teams and Chess Cloud PBX bidirectionally.
Chess Cloud PBX > MS Teams
The following shows you how Chess Cloud PBX states are displayed with MS Teams states:
| In use |  | In a call |
MS Teams > Chess Cloud PBX
The following will show you how MS Teams states are displayed with Chess Cloud PBX states:
|
|
In a call
In a call, out of office
| | In use |
As these are two separate applications, the presence information must be exchanged between them when changes are made on either side, which may result in a short delay.
This means that the correct information about the user's status may differ from the corresponding display in the applications for up to 60 seconds.
For example, a call in Chess Cloud PBX may have ended, however, the user may still be shown as being on a call in MS Teams.
In addition, presence synchronisation may cause the in use status in Chess Cloud PBX to persist longer than the call lasts.
However, this is only visual information; the user is still available for calls.
In cases where the incorrect presence status persists for a longer period of time (for example, after a Chess Cloud PBX application crash), it will be displayed correctly after the next call.
Presence sync is limited to a maximum number of 650 extensions.
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This information concerns users with admin permissions!
Please note that the extension management is currently partially performed via the Admin portal.
Creating a user in the Admin portal
Create an extension for the new user via the Admin portal.
Find further information on how to create an extension in the Admin portal manual.
As soon as you have created the user in the Admin portal and have an extension number for this user, you can create the user in the User Management Application. The extension number from the Admin portal needs to be connected to the user in the User Management Application.
Creating a user in the User Management Application
As an admin, you can create a new user in the User Management Application.
Managing advanced configurations
In this section, you will find a description of advanced Desktop App configuration options. These options offer the capability to manage update, minimise and autostart behavior.
The settings.json is a configuration file, mostly used in, but not limited to, automated roll-outs. It is located next to the Desktop App executable in the installation folder, usually located in c:\Program Files\Chess Cloud PBX\win-unpacked\ (Windows) or ~/Applications/Chess Cloud PBX.app/Contents/MacOS (MacOS).
Important
Encoding
Please note that the settings.json needs to be encoded in UTF-8.
Tip
Please note that all options are applied on the app start. If the options are changed, it is necessary to restart the app.
Configuration options
Example of settings.json:
{
"handle-updates": "IGNORE",
"access-to-traybar": false,
"autostart": true,
"microsoft-entra-fido2": false
}
handle-updates
Type: string (values: INFORM, IGNORE)
Default: INFORM
Description:
By default, the Desktop App regularly checks for new versions and prompts the user to install updates. This behavior can be undesired in an environment where software updates are centrally managed by an admin.
With handle-updates set to IGNORE, the update prompt will not be shown to the user.
access-to-traybar
Type: boolean
Default: true
Description:
By default, the Desktop App will minimise into the system tray on Windows. In some environments, for example, a Citrix environment, the system tray is not available. Setting access-to-traybar to false will cause the Desktop App to minimise to the task bar instead, making sure it is still available to the user without the system tray.
autostart
Please note that this feature is only available starting with Desktop App v2.0.0.
Type: boolean
Default: false
Description:
By default, the Desktop App needs to be started after each machine restart, for the user to be available for calls. This option can be used to automatically start the Desktop App on machine start.
Tip
The autostart feature of the Desktop App can be managed using the system settings.
If the feature is not working as intended, please also check your system settings to confirm the Desktop App is allowed by the system to automatically start.
Windows: Settings > Apps > Startup
MacOS: System settings > General > Login Items
microsoft-entra-fido2
Please note that this feature is only available starting with Desktop App v2.1.0.
Type: boolean
Default: false
Description:
Enables support for FIDO2 security key login with Microsoft Entra ID (formerly Azure Active Directory).
Microsoft Entra may block security key authentication in some environments unless specific compatibility requirements are met. Activating this option ensures that the Desktop App is recognized as compatible for FIDO2 authentication during login.
Please note that this requires restart of the application when changed while the Desktop App is running.
Automatic creation via PowerShell
The following PowerShell script can be used to automatically create the JSON file:
create-local-settings.ps1
# Define your data as a PowerShell object (hashtable)
$data = @{
"handle-updates" = "IGNORE"
"access-to-traybar" = $false
"autostart" = $true
"microsoft-entra-fido2" = $false
}
# Convert the PowerShell object to JSON
$json = $data | ConvertTo-Json -Depth 4
# Specify the path for the JSON file
$jsonFilePath = "C:\Program Files\Chess Cloud PBX\win-unpacked\settings.json"
# Write the JSON string to the file without BOM
[System.IO.File]::WriteAllLines($jsonFilePath, $json)
Where can you get help?
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker. For urgent faults, you can also contact us by phone on 0344 770 6000, please select option 2 on the IVR. Visit our Customer Portal >
Manage Your Account Online
View an invoice, log a query, book an engineer and much more.
New easy to view look and feel
User-friendly dashboard to help navigate
Mobile and device friendly
Added security including two-factor authentication
To activate your account follow the link HERE
If you still need help, you can call us on 0344 770 6000, select option 1 for customer services and then option 3 for Customer Portal help.